Claims

Before you make a claim

Handy guides to read before you make a claim to ensure your claim is handled as efficiently as possible.

• How do I get an estimate for Hospital treatment? →
• How do I get an estimate for an Extras service or item? →
• How to find an approved provider? →
• What are no-gap specialists and what does it mean for me? →
• What are combined limits? →
• When do my limits reset? →

Making a claim

For your convenience, we offer multiple options to make a claim.

• How do I submit a claim online? →
• How do I claim on the spot with my Westfund membership card? →
• What do I need in order to make a claim? →

Hospital Claims

• How do I make a hospital claim? →
• Why did I get a hospital bill? →
• Can I claim from Westfund for Medical Imaging? →

Extras Claims

• Can I claim for sunglasses? →
• Can I claim on Preventative Health Checks? →
• Can I claim for prescriptions, injections and vaccinations? →
• Can I claim for health management programs? →

Ambulance Claims

• How do I make an Ambulance claim? →

Managing your claims

• How do I check the status of a claim? →
• Can I check my claims history? →
• How long does it take for my claim to be processed? →
• How will I receive my reimbursement? →