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Get help and information on common questions.

How to register and login to your online account, update your personal details and more.

Understand how to make payments, manage payment details, premiums and more.

Find out how to check and manage your policy including dependants and other people on your policy.

Learn how to get an estimate, submit a claim, view claims history and more.

What to expect when you go to hospital including policy coverage, gaps, and our hospital network.

Support and answers for some commonly asked questions about overseas health cover.

Find out what you can do on the Westfund App, as well as some handy tips and tricks when using it.

We’re here to support our members when they need it most, such as domestic violence support, financial hardship, mental health support and more.

New to private health insurance? We explain what it is, why people choose Westfund private health insurance and explain some common terms used.

Live chat

Our live chat is avalable from 8am to 5pm AEDT, Monday to Friday and can be found at the bottom right of your screen.

Call us on 1800 937 838

Our contact centre team is Australian-based and ready to assist you 8am to 5pm AEDT, Monday to Friday.

The Westfund App

Download the Westfund App to view your cover details, extras limit, make a claim, change your details and more.