Certain Hospital and Extras benefits have changed from 1 January 2024. You can learn more about the Benefit Changes and how they may apply to you here.

What can I do on Members Online?

Members Online allows you to manage your membership 24/7. You can:

  • Check and update contact details
  • Make claims
  • View your Extras limits
  • Update your contact information
  • View correspondence.
  • Access your Policy Summary
  • Access your Membership Summary
  • Make a premium payment with Visa, Mastercard and Apple Pay.


Not registered? You can register online.

Now accepting Apple Pay!

How do I use Apple Pay in Members Online?

Apple users can make a premium payment with Apple Pay in Members Online. Want to learn more? Visit https://support.apple.com/en-au/102626

How do I make a premium payment in Members Online?
  1. Log in to Members Online
  2. Click 'billing and payments' in the menu located on the left-hand side of the screen
  3. Select 'premium payments' in the dropdown menu
  4. Rest of instructions 

Common questions